Faq

Player FAQs, Served Fresh Off the Court!

Bookings

1. How do I book a facility?

Easy peasy! Search for your city, sport, pick your favourite turf/court, choose a time slot, and hit “Book Now.” You’ll be match-ready in under a minute.

2. Do I need to create an account?

Yup! Creating an account helps us keep your bookings, payments, and player history safe. Plus, it unlocks cool features like quick re-book and special offers.

3. How will I know my booking is confirmed?

We’ll send you a confirmation via SMS and WhatsApp — basically, we’ll make sure you hear the whistle loud and clear.

4. Can I book multiple slots at once?

Absolutely! Lock in a full match, a double-header, or even a month’s worth of training sessions.

5. What if I arrive late to my booking?

We recommend arriving at least 15 minutes early for warm-up. Late arrivals lose playtime and money. After all, no one likes an own goal, right?

6. What sports can I book?

Padel, pickleball, football, cricket, badminton, tennis, basketball, swimming… the list keeps growing. If it’s a sport, chances we’ve got it. Or are working on getting it, pronto!

Payments, Cancellations and Refunds

7. How do I pay for my booking?

We support UPI, cards, net banking, and wallets — so whether you’re a Paytm striker or a GPay sprinter, we’ve got you covered.

8. Can I cancel or reschedule my booking?

Sure you can. But you will incur cancellation charges as per the Sportzfirst cancellation policy which is…

Cancellation 24 hours or more before booked time: Full refund

Cancellation within 24 hours but less than 4 hours before booked time: 80% refund

Cancellation with 4 hours or less before booked time: No refund

9. What happens if my booking gets cancelled by the facility?

Don’t worry — we’ll issue a full refund to your original payment method, and you’ll be back in the game in no time.

10. Can I get a refund if I didn’t use my booking?

Refunds are given as per Sportzfirst’s cancellation policy which is given below. Think of it like match rules — we have to play fair with everyone, right?

Cancellation 24 hours or more before booked time: Full refund

Cancellation within 24 hours but less than 4 hours before booked time: 80% refund

Cancellation with 4 hours or less before booked time: No refund

Complaints and Contacts

11. What if I have a complaint about a facility?

Raise a ticket from your booking history page, and we’ll step in as the referee to resolve it.

12. How can I contact Sportzfirst support?

Our team is available via email, or phone — ready to assist you before, during, and after your game

Facility Owner FAQs: Your Winning Playbook

Listings

1. How do I list my facility on Sportzfirst?

Simple — head to our “List Your Facility” page, fill in the details, upload some action shots, and we’ll have you live faster than a power play.

2. Does it cost anything to join Sportzfirst?

No upfront fees. We work on a commission model, so you pay only when you earn. Fair game, right?

3. How will I receive bookings?

Through your dashboard, SMS, email, and WhatsApp — we’ll shout “Booking!” louder than a stadium crowd.

4. How do I set my pricing and availability?

You’re the captain here! Update your slot prices, timings, and seasonal rates anytime from your Sportzfirst dashboard.

5. Can I block certain slots?

Yes, you can block slots for maintenance, private events, or your own game time. (Even owners need to play sometimes!)

6. How do I update my facility details or add new courts/turfs?

Just hop into your dashboard, make the changes, and they’ll go live after a quick review.

7. Can I get reports on my bookings and revenue?

Of course — your dashboard has detailed analytics to help you spot trends, peak hours, and MVP slots.

Payments and Promos

8. How and when will I get paid?

Payouts are processed weekly. We’ll transfer your earnings directly to your bank account — clean passes, no delays.

9. Can I request an early payout?

For special cases, yes. Contact our support team and we’ll see if we can fast-break it for you.

10. Can I offer special discounts or promotions?

Absolutely! You can create offers for happy hours, weekdays, or tournaments right from your dashboard.

11. Do you provide marketing support?

Yes! We feature high-performing facilities, send targeted promotions to users, and share your 

12. What happens if there’s a payment issue?

We’ll notify you instantly if a payment is delayed or fails, and work to resolve it before the next whistle blows.

Complaints and Contacts

13. What if there’s a complaint about my facility?

We’ll notify you immediately and work with you to resolve it quickly — think of us as your neutral umpire.

14. How do I contact Sportzfirst support?

Our partner support team is available via phone or email — ready to assist you seven days a week.